Returns & Cancellations
At EscapesGP, we value customer satisfaction and strive to offer the highest quality products. We understand that on some occasions, situations may arise that require the return of a product. The following is our return policy, which applies to all purchases made on our website.
WE DO NOT ACCEPT PROPOSALS OF RETURNS FOR NON-DESIRE OF THE PRODUCT ONCE PURCHASED AND PROCESSED THE PAYMENT OF THE PRODUCT.
**General Terms and Conditions:** 1.
1. **Returns for Damage:** EscapesGP will accept returns only in the event that the purchased product arrives damaged to the customer.
IN SUCH A CASE THE RETURN PROPOSAL MUST BE MADE WITHIN 7 WORKING DAYS OF RECEIPT OF THE PRODUCT.
2. **Notification of Damage:** It is the customer's responsibility to carefully inspect the product upon receipt. Any obvious damage must be reported to our customer service within 48 hours after delivery of the product.
3. **Return Process:** To request a return for damage, the customer must contact our customer service at escapesgpof@gmail.com. The customer will be provided with a return form to complete.
4. **Photographic Documentation:** The customer will be asked to provide clear and detailed photographic evidence of the damage observed on the product. This is essential to expedite the return evaluation and authorization process.
5. **Return Authorization:** Once the request and photographic documentation is received, EscapesGP will evaluate the situation and, if the established conditions are met, the return authorization will be granted.
6. **Return Costs:** The shipping costs associated with the return of the damaged product will be covered by EscapesGP. Detailed instructions on how to proceed with the return will be provided.
**Exclusions:** 1.
1. No returns will be accepted for reasons other than obvious damage to the product.
2. No returns will be accepted for products that have been used improperly or that show signs of abuse.
NO PROPOSAL FOR CANCELLATION OR RETURN OF THE ORDER WILL BE ACCEPTED ONCE THE ORDER PAYMENT HAS BEEN PROCESSED AFTER 3 BUSINESS DAYS AFTER SUCH PROCESS.